Policies

Find quick answers to your questions below...

Order Status

Need to check order status on your order? Please email us with your name and order number at hello@danieldrygoods.com

You can call or text us during business hours 10-5 EST:

828-395-3385

Shipping Policy

We ship to all USA mainland locations. We ship Monday through Friday with the exception of mailing holidays and major US holidays. Shipping method varies by brand and category

In stock pillow and shower curtains are processed and shipped within 1-2 business days via USPS ground advantage/priority or UPS depending on location. 

 Art/Frames/Sugarboo brand Pillows and Accessories ship by FEDEX Ground and Ship within 7-10 days for in stock items and 2-4 weeks average for made to order art and frame items. 

Wool Hooked Pillows and Rugs ship within 7 days via UPS 

Tracking is provided  to the email address you provided at the time of order

If you have questions about our shipping policy please contact customer service at hello@danieldrygoods.com

International Shipping
• We currently ship to Canada, the UK, Australia upon request, please contact us for an accurate shipping quote at hello@danieldrygoods.com please include the items and quantities you would like to order along with your complete shipping address for a shipping quote.

Returns & Cancellations:

We have a 30-day return policy with the exception of the items listed below, which means you have 30 days after receiving your item to return your item. 

The following categories are not returnable: Sugarboo and Co or Rebecca Puig art, pillows and accessories, custom bedding, shower curtains, shams and pillows

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@danieldrygoods.com  Please note that returns will need to be sent to the following address: PO Box 823 Tryon NC 28782 

Items sent back to us without first requesting a return authorization will not be accepted.

You can always contact us for any return question at hello@danieldrygoods.com.

We are unable to accept any returns of eligible product after 30 days. Items must be wrapped in original packaging plastic new and unused (free from use, soil, etc. and not laundered or dry cleaned. 

Restocking Fee: if a custom order item is returnable/cancellable after the order has been placed with a vendor, a restocking fee may apply to your cancellation or return. The current restocking fee on art and picture frame and tarp items is 25.00 per item. (we are currently charged a restocking fee by our makers) thank you for understanding this policy!
Additional Support
Need help with anything else? Please email us at hello@danieldrygoods.com